Delivery and Shipping Costs
When you order a product from this webshop, you will receive an immediate confirmation email. We work with various makers and workshops, which means delivery times can vary per product. We strive to communicate delivery times as clearly as possible in advance. Should there be any delays, we will notify you personally.
Shipping costs depend on the size of the package. Different rates apply for deliveries outside the Netherlands. Check the checkout page for exact prices.
Returns
Are you not satisfied with the product?
You have the right to cancel your order up to 14 days after receipt without giving a reason. You have another 14 days after cancellation to return your product. You will then be credited for the full order amount including shipping costs. Only the return costs from your home to the store are for your own account. These costs are approximately 7.25 per package, for the exact rates please consult the website of your carrier.
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging. Should the product be damaged or the packaging more damaged than necessary to sell the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it.
To exercise this right, please contact us at contact@ventever.com. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.
Delivery
Missing or Damaged Orders
The buyer shall check the condition of the incoming goods upon receipt. If the packaging shows any signs of defect, the buyer shall open the packaging in the presence of the carrier and check the goods for damage.
In the Case of Damaged Goods
If the goods are damaged, the buyer shall refuse delivery of the goods and have the carrier take them back. The buyer shall notify Vente Ver immediately by email, including a picture of the condition in which the goods and packaging have been delivered. Read more about the requirements for complaints below.
When in stock, all of our products can be shipped from one of our warehouses in the Netherlands within 10 working days. This excludes the Dutchtubs, Framehouses, Serious Swing, and Forestry Tables. If some products of an order are not in stock, we will divide the order into two shipments. The first shipment will leave within 10 working days after ordering. The second shipment will leave once the remaining products are back in stock.
Customs & Duty
Please note that all shipments to countries outside of the EU may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. If the customer rejects a delivery of stock, they will be responsible for all charges incurred for customs clearance, delivery, returns, and warehousing. Any damages or breakages incurred while the goods are being returned are also the responsibility of the customer.
Warranty & Returns
Requirements for Complaints
If the delivered goods are not in accordance with the order of the buyer, not all goods have been delivered, or the goods are damaged, the buyer shall immediately notify Vente Ver (within 3 days after delivery). Complaints should be filed as follows:
- Via an email to contact@ventever.com
- With a photo of the delivered goods included in the email
- Within three (3) days following the delivery date. Vente Ver is not obliged to deal with complaints that have been filed beyond this term.
What Happens Next?
If the complaint is justified according to Vente Ver, then Vente Ver can choose to either:
- Replace the defective or missing goods.
- Credit the buyer the purchase price.
Return Policy
Faulty goods may only be returned in the original packaging to Vente Ver at Vente Ver’s expense after Vente Ver has given its prior written approval or has requested to return the faulty goods. If the goods have not been received by Vente Ver within fifteen working days after the date of the return agreement, the buyer is required to keep the goods and has to withdraw the complaint.
In case of replacement of defective goods or goods taken back, the extra costs for mounting, dismounting, or re-installation, change of technical installations, and other costs are fully at the buyer’s charges.
For more information or if you have any questions, please contact us at contact@ventever.com.
