Article 1 – Definitions
1.1. In these terms and conditions, the following definitions apply:
- “Cooling-off period”: the period within which the consumer can exercise the right of withdrawal.
- “Consumer”: the natural person who is not acting for purposes related to their trade, business, craft, or profession.
- “Day”: calendar day.
- “Digital content”: data produced and delivered in digital form.
- “Distance contract”: an agreement concluded between Vente Ver and the consumer within the framework of an organized distance sales system.
- “Right of withdrawal”: the consumer’s option to withdraw from the distance contract within the cooling-off period.
Article 2 – Identity of the Entrepreneur
Name entrepreneur: Vente Ver (part of Revaio BV)
Address: Huidevettersstraat 13/3, 2300 Turnhout, Belgium
Email address: contact@ventever.com
Chamber of Commerce number: 0772.796.426
VAT identification number: BE 0772.796.426
Article 3 – Applicability
3.1. These general terms and conditions apply to every offer made by Vente Ver and to every distance contract concluded between Vente Ver and the consumer.
3.2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, Vente Ver will indicate how the general terms and conditions can be viewed and that they will be sent free of charge as soon as possible at the consumer’s request.
Article 4 – The Offer
4.1. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
4.2. The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If Vente Ver uses images, these will be a true representation of the products, services, and/or digital content offered.
Article 5 – The Contract
5.1. The contract becomes valid when the consumer accepts the offer and meets the corresponding conditions.
5.2. If the consumer has accepted the offer electronically, Vente Ver will immediately confirm receipt of the acceptance of the offer electronically.
5.3. If the contract is concluded electronically, Vente Ver will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment.
Article 6 – Right of Withdrawal
6.1. The consumer can dissolve a contract regarding the purchase of a product during a cooling-off period of 14 days without giving reasons.
6.2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer or a third party designated by the consumer, who is not the carrier, has received the product.
6.3. During the cooling-off period, the consumer will handle the product and packaging with care. The consumer will only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product.
Article 7 – Obligations of the Consumer during the Cooling-off Period
7.1. During the cooling-off period, the consumer will handle the product and packaging with care.
7.2. The consumer is only liable for the decrease in value of the product resulting from a way of handling the product beyond what is allowed in paragraph 1.
Article 8 – Exercise of the Right of Withdrawal by the Consumer and Costs thereof
8.1. If the consumer exercises their right of withdrawal, they shall notify Vente Ver within the cooling-off period by means of the model withdrawal form or in another unequivocal manner.
8.2. The consumer shall return the product or deliver it to (an authorized representative of) Vente Ver as soon as possible but within 14 days from the day following the notification.
8.3. The consumer bears the direct costs of returning the product.
Article 9 – Obligations of Vente Ver in Case of Withdrawal
9.1. If Vente Ver enables the consumer’s notification of withdrawal electronically, it will promptly send a confirmation of receipt.
9.2. Vente Ver will reimburse all payments received from the consumer, including any delivery costs charged by Vente Ver for the returned product, without undue delay and within 14 days following the day on which the consumer informs Vente Ver of the decision to withdraw from the contract.
Additional Sections
Article 10 – Delivery
Missing or damaged orders The buyer shall check the condition of the incoming goods upon receipt. Does the packaging show any signs of defect? Then the buyer shall open the packaging in the presence of the carrier and check the goods for damage.
In the case of damaged goods If the goods are damaged, the buyer shall refuse delivery of the goods and have the carrier take them back. The buyer shall notify Vente Ver immediately by e-mail, including a picture of the condition in which the goods and packaging have been delivered. Read more about the requirements for complaints below (4. Warranty & returns).
Delivery When in stock, all of our products can be shipped from one of our warehouses in the Netherlands within 10 working days. This excludes the Dutchtubs, Framehouses, Serious Swing, and Forestry Tables. If some of the products of an order are not in stock, we will divide the order into 2 shipments. The first shipment will leave within 10 working days after ordering. The second shipment will leave once the remaining products are back in stock.
Customs & Duty Please note that all shipments to countries outside of the EU may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. If the customer rejects a delivery of stock, they will be responsible for all charges incurred for customs clearance, delivery, returns, and warehousing. Any damages or breakages incurred while the goods are being returned are also the responsibility of the customer.
Article 11 – Warranty & returns
Requirements for complaints If the delivered goods are not in accordance with the order of the buyer, not all goods have been delivered, or the goods are damaged, the buyer shall immediately notify Vente Ver (within 3 days after delivery). Complaints should be filed as follows:
- via an e-mail to [Provide specific email address]
- with a photo of the delivered goods included in the e-mail
- within three (3) days following the delivery date. Vente Ver is not obliged to deal with complaints that have been filed beyond this term.
What happens next? If the complaint is justified according to Vente Ver, then Vente Ver can choose to either:
- Replace the defect or missing goods.
- Credit the buyer the purchase price.
Return policy Faulty goods may only be returned in the original packaging to Vente Ver at Vente Ver’s expense after Vente Ver has given its prior written approval or has requested to return the faulty goods. If the goods have not been received by Vente Ver within fifteen working days after the date of the return agreement, the buyer is required to keep the goods and has to withdraw the complaint. In case of replacement of defective goods or goods taken back, the extra costs for mounting, dismounting or re-installation, change of technical installations and other costs are fully at the buyer’s charges.
Article 14 – Complaints procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted to the entrepreneur within 2 months fully and clearly described, after the consumer has found the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
For complaints, a consumer should first turn to the entrepreneur. If the online store is affiliated with WebwinkelKeur and complaints cannot be resolved by mutual agreement, the consumer should turn to WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this store has a current membership through https://www.webwinkelkeur.nl/ledenlijst/. If there is still no solution, the consumer has the possibility to have his complaint handled by the independent arbitration board appointed by WebwinkelKeur, the decision is binding and both entrepreneur and consumer agree to this binding decision. There are costs associated with submitting a dispute to this dispute committee, which the consumer has to pay to the committee. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr).
A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge.
Article 15 – Disputes
On contracts between the entrepreneur and the consumer to which these general conditions relate, only Dutch law applies. Even if the consumer resides abroad.
The Vienna Sales Convention does not apply.
Article 16 – Additional or different provisions
Additional or different provisions of these general conditions may not be to the detriment of the consumer and should be recorded in writing or in such a way that the consumer in an accessible manner can be stored on a durable medium.
